Course T8

Partner Operations

The reseller console end to end — the account hierarchy, creating and running customer tenants, authoring and assigning plans, policy templates, and managing your own team's permissions.

Advanced Partners4 lessons · 30 min · exam

Every other course in this track teaches the customer console. This one teaches yours — the reseller portal where partners create tenants, decide what those tenants can see, seed them with policy, and control which of your own staff can do what.

Four lessons walk the partner's daily surface: the console and the distributor → reseller → customer hierarchy it enforces, the tenant-creation flow field by field, the plan and policy-template machinery that makes onboarding a new customer a ten-minute job instead of a day, and the roles-and-permissions layer that keeps a growing partner team safe. It closes with an honest map of what the console does today versus what's still coming — because promising a customer a screen that doesn't exist yet is the fastest way to lose them.

Lessons

The reseller console and the hierarchy

What the partner portal contains, why Accounts is the home screen, and how the distributor → reseller → customer chain shapes everything you can do.

Creating and running customer tenants

The account-creation form field by field, what each account status means commercially, and how to run the customer list once you have dozens of tenants.

Plans and policy templates

Author, clone, version, and assign the plans that gate customer consoles — and use policy templates to seed new tenants with working configuration.

Your team, permissions, and the honest edges

Managing partner staff and their permissions — and an accurate map of what the reseller console does today versus what's still in development.

Final exam

Score 70% or higher to earn the certificate — valid two years, publicly verifiable.